Returns

Your right of cancellation

If You are a consumer (but not where You are purchasing goods in the course of a business), You have the right to cancel the Contract at any time up to the end of seven working days after You receive the goods.  A working day is any day other than weekends and bank or other public holidays.

To exercise Your right of cancellation, You must give written notice to Us by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If You exercise Your right of cancellation after the goods have been delivered to You, You will be responsible for returning the goods to Us at Your own cost (unless We delivered the goods in error or if the goods are damaged or defective when delivered).  The goods must be returned to the address shown below.  You must take all reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once You have notified Us that You are cancelling the Contract, and provided the goods have been received in an acceptable condition, We will refund or credit You within 30 days for any sum that has been paid by You or debited from Your credit card or other account for the goods.

If You are contracting in the course of your business You may only cancel the Contract if You claim that the goods are defective. In that event, any refund will be made in accordance with Our refunds policy detailed at Clause 5 of these Terms.

Refunds

Subject to the provisions of clause 5, refunds are at our sole discretion. If You wish to obtain a refund, We will notify You of any refund via email within a reasonable period of time.  We will usually refund any money received from You using the same method originally used by You to pay for Your purchase.  If We are making a refund to You We will usually process the refund due to You as soon as possible and, in any case, within 30 days of the day on which We received notice from You that You wished to obtain a refund.

If You wish to obtain a refund because of a defect in the goods You will be refunded in full, provided that We are satisfied that the defect is genuine and that We cannot replace the goods within a reasonable period of time.  Faulty goods may be returned.

Warranty

If any goods You receive from Us are damaged, defective or incorrect You should notify Us in writing at the address, fax number or email address shown below and We will provide You with a replacement free of charge provided that You return the damaged, defective or incorrect item to Us within a reasonable time.  This does not affect Your statutory rights.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by You or any third party, use otherwise than as recommended by Us, or failure to follow Our instructions.    

Penfold Golf Ltd.

209 iBEC, Holt Court, South Jennens Road, Aston Science Park, Birmingham B7 4EJ

Tel: + 44 (0) 121 250 5745 Fax: +44 (0)121 250 5744 or please use the response form via the Contact Us button in the top menu bar.